Claims
Keeping claims simple
At Ecclesiastical, we like to keep claims simple.
When you claim, we’ll work swiftly, and deal with your claim fairly. We’ll look at your cover to see how we can best compensate you. If we can resolve your claim when you first contact us, we will.
But if it’s more complicated, we’ll ensure you always know what’s happening. We’ll give you direct access to the expert claims handler dealing with your claim, who will be able to make key decisions about your claim.
Our experienced in-house team of expert claims handlers will take a proactive approach to protecting your interests against third party legal liability claims. And we’ll always consult you before making any admission of liability.
Need to make a claim? Call us on
0845 603 8381 or
claim online
Our claims promise
We’re here when you need to make a new claim – 24 hours a day, seven days a week
You can claim by telephone, email, fax, post or online
We’ll respond to your claim within one working day of you making it
We’ll give you the name and direct contact details of the person who is handling your claim, so you always know who to talk to with any queries
We’ll pay your claim within four working days of agreeing the amount
We’ll make your claim as simple as we can.
Helping you through the claims process
To help you, we’ve produced three claims guides, one for home insurance claims, one for commercial insurance claims and one for faith insurance claims.
These guides contain details of the information we’ll need to know for each type of claim as well as details of what happens after you’ve made a claim.
*Ecclesiastical claims satisfaction survey 2009
